I hate when that happens! For starters, make sure you’re taking off the lid. You can tell top from bottom by looking at how the navigation on the side reads. If it’s upside down, the bottom doesn’t remove. Just flip it, lift and remove! If it’s feeling a little stuck, squeeze the side walls in slightly which can help ease the lid off. For a half tin, we have a handy indent that allows you to push the top up. This one hinges on the back, isn’t that cool?